Test & Quality Associate

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At Zurich Middle East, we believe in empowering people, businesses, and communities to confidently navigate life's opportunities and challenges. As part of Zurich Insurance Group, one of the world's leading insurers, we combine global expertise with local insights to protect what matters most.

For more than 30 years, we have been helping individuals and businesses across the UAE, Bahrain, and Qatar to be Ready for Life through innovative insurance, investment, financial wellbeing, and advisory solutions.

About Zurich Workplace Solutions

Zurich Workplace Solutions (ZWS), based in the Dubai International Financial Centre (DIFC), provides workplace savings and financial wellbeing solutions for employers and employees. As the administrator of the DIFC Employee Workplace Savings Plan (DEWS), ZWS plays a key role in supporting long-term financial security through innovative workplace savings solutions.

The Opportunity 

We are looking for a talented and motivated Test & Quality Associate to join our team in Dubai, UAE.

In this role, you will contribute to the quality and reliability of technology solutions by supporting test planning, test execution, defect management, and quality assurance activities. You will work closely with business and technology stakeholders to ensure solutions meet business requirements and deliver a positive user experience.

This is an exciting opportunity for someone who is passionate about quality, continuous improvement, and delivering technology solutions that create value for customers and the business. Based on the Global Job Profile, the role supports test case development, test execution, defect resolution, and quality monitoring activities.

This role will be based in DIFC, Dubai, UAE.

What you'll be doing

In this role, you will: 

• Design and maintain test strategies, test plans, test cases, and test scenarios based on business requirements and project specifications.
• Execute functional, integration, regression, and user acceptance testing activities in line with agreed testing schedules. 
• Document test results and identify, log, track, retest, and support the resolution of defects using appropriate testing tools.
• Collaborate with business, technology, and cross-functional teams to identify, analyse, and resolve quality-related issues.
• Participate in defect triage meetings and provide regular updates on test execution progress, quality outcomes, risks, and issues.
• Develop and implement methods to optimize quality assurance processes and improve testing efficiency and effectiveness.
• Support the implementation of industry best practices, testing standards, and test management solutions to enhance software quality.
• Assist in expanding automation testing capabilities by developing and maintaining automated test scripts and supporting automation frameworks.
• Collaborate with developers to identify suitable opportunities for automated testing and improve test coverage.
• Conduct root cause analysis and troubleshooting activities to support defect resolution and product quality improvements.
• Demonstrate knowledge of appropriate testing tools, methodologies, and standards, ensuring their effective use during test preparation and execution.
• Stay updated with emerging trends, technologies, and best practices in software testing and quality assurance to drive continuous improvement.

What success looks like

Success in this role will be demonstrated through:

• Effective execution of test cases and test scenarios.
• Timely identification, logging, and retesting of defects.
• Consistent delivery of quality testing outcomes aligned to business requirements.
• Effective collaboration with business and technology stakeholders.
• Clear communication of testing progress, risks, and issues.
• Contribution to continuous improvement of testing practices and quality processes.
• Adherence to agreed testing methodologies and timelines.

What you bring

Essential Requirements:

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Proven experience in software testing and quality assurance activities.
• Strong understanding of software testing methodologies, test design techniques, and defect management processes.
• Experience designing test strategies, developing test cases, and executing test plans.
• Knowledge of Software Development Lifecycle (SDLC) methodologies and Agile delivery practices.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent attention to detail with the ability to prioritize multiple tasks effectively.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across cross-functional teams.
• Commitment to quality, continuous improvement, and delivering high-quality technology solutions.

Preferred Requirements

• Experience within the insurance industry or financial services sector.
• Experience with automation testing tools and frameworks.
• Knowledge of programming or scripting languages such as Java, Python, or C#.
• Experience implementing or supporting test management platforms and quality assurance processes.
• Exposure to automation framework development and automated test execution.
• Understanding of application landscapes, integration testing, and digital platforms.
• Awareness of industry trends and emerging practices in quality assurance and software testing.

Skills and Competencies

Technical Skills:

• Test Strategy & Planning, Test Design
• Test Execution
• Quality Assurance & Quality Management
• Defect Management
• Test Automation
• Automation Frameworks
• Software Development Lifecycle (SDLC)
• Agile Methodologies
• Programming & Scripting (Java, Python, C#)
• Application Landscape Knowledge
• User Experience (UX) Evaluation
• Risk Management
• Continuous Improvement
• Root Cause Analysis

Behavioral Competencies: 

• Accuracy and Attention to Detail
• Effective Communication
• Customer Focus
• Critical Thinking
• Problem Solving
• Stakeholder Management
• Relationship Management
• Organizational Agility
• Change Management
• Networking and Collaboration

Additional Information

Application Guidance

Please ensure your application clearly demonstrates how your experience aligns with the essential requirements outlined above. Due to the volume of applications received, we will prioritize candidates whose skills and experience most closely match the requirements of the role.